I bought a laptop at notebooksbilliger.de, a Packard Bell TJ65 with GeForce240M and Windows 7 Including money transfer has taken three days from date of order, until the unit arrived with me. Quick turnaround, neatly packaged, good range - I was very pleased.
were replaced more frequently on problems with the video driver, which I am not a trained IT professional, even after extensive research, certainly was whether it on bad drivers and settings (including Windows 7 is still relatively young) or due to defective hardware. So, to make sure I wrote an email to the company because I thought that sellers certainly have experience of such errors and tell me to either confirm that it is merely a driver issue (and perhaps how this fix), or whether it might have a faulty model, which can then be improved.
The answer came after a day because I found the option "No Risk - Much Fun" had ordered and paid could I send the device without compromise. This I did, packed it carefully and sent it back free of charge by post and sent along with the RMA form.
far, so good. My only concern was: I wanted the information to either "software error, we can not help it," I could have understood, or "hardware fault, we improve the unit after." Then went off the wait. As a precaution, I wrote another e-mail all of my login information, a detailed error description. On the desktop I had creates shortcuts to Device Manager and Event Viewer and Match, so the technician can easily reproduce the error.
After some time (I think about a week), then came a message that the device is unfortunately not can be exchanged, as the original packaging is missing. Original packaging, I lift principle, not, otherwise I would need a second home for packaging - and I also did not want a replacement. I wanted to provide information / repair! I was offered then, I return the device "to our relief."
After some back and forth, then came a message that the error can not be verified. Now quite angry I wrote back that I have yet made any arrangements which the design to as clearly as possible, and declared once more minutely how to reproduce the error.
The next day came the message that the will host was tested overnight, and the error was confirmed (breathe, now everything is good), we asked how to proceed. I then spoke in favor of sending the unit to Packard Bell to check. I was told then to the (kostenpflichtigen!) Hotline "5-10 days will it take." When I later asked about the status, it increased the use of 5-20 days.
Now I was six weeks without my laptop. Yesterday I got him back (Packard Bell needed less than 20 days), without a confirmation of what has actually changed now, if something fixed, repaired, replaced was - the (kostenpflichtige!) Hotline I could no details call, "something with the drivers," she said.
And the end of the Odyssey: The error is still there. My video freezes in the middle one in the game and Windows 7 says that the display driver has been restored. The promised "Gaming miracle" makes the dragons so a really bad character. What exactly is it, I still do not know. The Internet spits out this very ambiguous solutions. Sometimes it's the software, sometimes the card is broken.
Conclusion: -buyer, it would really help you if you would use in the RMA department not only call center trainees and e-mail standard answers, but technology professionals. The
had the whole process scaled down to a maximum of two days, without shipping costs for you and loss of nerve for me. The people were nice on the phone and in the mail, but under-informed and technically adept. Your RMA process is far from "satisfactory" removed.
your processing times for complaints are far too long. Provides more people one! I have a similar job in support, with processing times from 10 minutes to at most 24 hours! And after careful examination of my problem with a technology professional would have the whole story not longer than a few hours taken, you would have had less cost and I was now satisfied customer.
But I can Recommend you do not, unfortunately. Delivery time in seconds - but in a technology company should also be set technician - not just process-handler. When a problem arises, the service is very poor.
So NOT BUY RECOMMENDATION
The little fact that was much too large on the website when ordering recommended notebook bag for the laptop I would just mention in passing, since I also consider myself could have been better.
